DELIVERY & RETURN

 

You can select a different address during checkout.
We offer free standard delivery Australia wide. Your orders are usually dispatched within 2 working days. You will receive an email notification when your order is shipped. The delivery timeframe is 3-5 business day after dispatch. Delivery to remote areas may take longer. If your order doesn’t arrive within the given time frame, please contact us at info@phoeben.com.au.
Unfortunately we cannot exchange or except return for items that have been personalised.

If you received a faulty, damage or wrong products please contact us at info@phoeben.com.au with your order number and photographs of the faulty product. We will arrange an exchange or refund. Normal wear and tear is not considered to be faulty.